Purchases through the App Store
If you subscribed to WebSafe through the Apple App Store, Apple processes the payment and handles refunds under the Apple Media Services Terms and Conditions. Submit refund requests via reportaproblem.apple.com. We cannot issue refunds for App Store transactions directly, but we are happy to help you prepare the request — write to [email protected].
Money-back guarantee for direct purchases
In addition to any rights you have under applicable law, if you purchased WebSafe directly through our website and a money-back option was clearly presented at checkout, you may be eligible for a refund provided that all of the following apply:
- You contact us within 30 days of your initial purchase and before the subscription period ends.
- You have actively used WebSafe protection features for a minimum period: at least 7 consecutive days for monthly or longer subscriptions, at least 5 consecutive days for 4-week subscriptions, and at least 3 consecutive days for weekly or biweekly subscriptions.
- You can demonstrate that usage as described in the next section.
Once we receive your request, our team reviews it and notifies you of the decision by email.
How to demonstrate active use
To qualify under the money-back guarantee, send screenshots from the WebSafe app showing that the relevant protection features were enabled and used — for example activated Ad Block or WebShield, completed device security checks, or generated privacy reports:
- Monthly or longer subscriptions: at least 7 days of recorded activity.
- 4-week subscriptions: at least 5 days of recorded activity.
- Weekly or biweekly subscriptions: at least 3 days of recorded activity.
These criteria must be met in full to be eligible under this guarantee.
General refund rules
If you do not meet the money-back guarantee requirements, fees paid are generally non-refundable and non-transferable unless refund is required by law. Requests outside this policy may be reviewed case by case, at our sole discretion. Refunds are normally issued only during an active subscription period; if the subscription has already ended when the request arrives, we may be unable to process it.
Regional consumer rights
United Kingdom. If you reside in the UK and cancel within 14 days of the transaction, you are entitled to a full refund.
EEA and Switzerland. You have a statutory right to withdraw from a service contract within 14 days of its conclusion. By starting a WebSafe subscription you consent to immediate access; if you then withdraw, a pro-rata refund applies for the unused portion. For single-use digital content delivered immediately, the withdrawal right is waived upon delivery.
How to exercise your right of withdrawal
Send a clear statement of withdrawal, including your full name and the email address used for the purchase, to [email protected], or by post to Qvornyx Data Ltd, Pygmalionos 51, 8046 Paphos, Cyprus. Approved refunds are returned via the original payment method, usually within 14 days of approval.